I had the opposite experience with the elder Dr. Kopp, although it was 3 years ago. I had 2 wisdom teeth taken out and I was terrified. I'd never had anything like that done before. He was kind and pleasant, and not at all heavy-handed. He relaxed me by trying to take my mind off what was going on, and it was far less painful than I thought it would be. After the numbing stuff wore off, the pain and discomfort was horrible, but that was to be expected with two raw, gaping holes in my mouth. I hope I never, ever have to go through that horror again, but if I do, I am going back to Dr. Kopp. He made the procedure bearable.