Review by
Smiling Patient
Stars:
2.0
on
2020-01-16
Link
Facilities:
Service:
Painless:
Results:
Cost:
Dr. Crum took over my care after he bought the practice from Dr. Pinkerton. When my treatment reached it's end ahead of schedule Ann informed me that my braces would not be removed until the remaining $200.00 balance on my account was paid in full (equivalent to 4 months worth of payments) and had to scramble to settle my account or remain in braces longer than necessary. After my braces were removed it took over a week for my Hawley retainers to arrive from the off site lab (temporary retainers were not offered here like some of the other orthodontist offices in town). During that time period my mandibular central incisors shifted forward out of alignment but was never corrected in follow up appointments. Over time the structural damage has become quite extensive as a result of my bite being off: the occlusal surfaces of the maloccluded lower incisors have worn away due to attrition from grinding against the lingual surfaces of my central maxillary incisors. This has created severe enamel erosion, requiring repetitive and costly restoration to the affected teeth in both arches. When I brought the shifting to his attention Dr. Crum said it was minor - if I had known the future damage it would cause I would have insisted he fix it.
About Front Desk: At times impolite, others indifferent
out of 
