out of Read Reviews for Dr. Laura Mills
Dr. Mills has been my dentist for over 20 years. I have nothing but great praise for her knowledge and professionalism. I am familiar with the dental field and I can honestly recommend Dr. Mills for most dental procedure, especially cosmetic ones.
I know this doctor: 23
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Have had three very painful crowns put in by this dentist. Two had to be replaced in less than two years, the third is now falling apart and on it's way out. Our new dentist claims the materials used were "cheap" and poorly designed. Also, she would say, and I quote; "Awe that didn't hurt!", everytime it did!
I know this doctor: 3+ years
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Dr. Mills has been my dentist for nearly 10 years. She performs beautiful work as evidenced by my veneer and bridge work. She makes going to the dentist as enjoyable as the experience can be...I usually don't look forward to dentist visits otherwise.
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It is unfortunate when you leave a dentist not because of poor work, but because of the office management and policies. That is exactly what happened in my case. I do love Dr. Mills and she has done great work on my teeth, but I was charged a $107.00 missed appointment fee for a cleaning. I understand that dentists have to recoup some amount for a missed appointment, but $107.00! I mean, this seems extremely excessive. Because of this, I will not go back to her for any dental treatment. Just wanted people to be aware that they are not flexible at all when it comes to missed appointments!
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Very good facilities, friendly staff...however the billing and bookeeping procedures are flawed. High rates with procedures billed to insc. company that were not performed.. much work involved to get matter resolved.
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The facilities and the treatment was excellent.
However, the charges were very high. My insurance company rated the charges as "Exceeds reasonable and customary." Also, Dr. Mills recommend four fillings - when I went to get a second opinion, the other doctor said I needed none. Hmm...
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I can't believe people would actually say things of that nature about Dr. Mills office and staff. Everytime I have had an appointment it has been pleasent one. The staff is wonderful and always goes above and beyond for me. I have the most beautiful smile thanks to Dr. Mills. She has changed my life, I have confidence now. Dr. Mills takes the most advanced coarses to stay on top of latest techniques and products out there today. Give the office a try, you will not be disappointed.
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I agree with patient review#2 - you cannot get customer service from these folks!! I am still trying to get answers on my bill from July! I will say that Dr Mills is top notch and had been my long time dentist for over 10 years, but her office staff is the worst I have EVER experienced. I will have to leave her because the staff is so poor. I am so surprised that she cares so little about the reputation of her office.
Overcharging and no answers. I had to write her two letters because they would not answer emails or return phone calls. And still my questions are not answered.!! Now, I am going to have to go through my insurance company to take further action.
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Had to have a crown replaced THREE TIMES!!!! Then after THIRD replacement recieved a bill for repair!!! Complained about bill they stated they would zero out the balance. A month later, I got a past due bill!!! Not to mention every single time it was extremely painful. Crummy, painful, dental work. The materials they use are cheap. I will never to this dentist again.
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Be careful if you go here! They are friendly, I will give them that, but they do not inform you on what is going on. I just wanted a normal cleaning and even told them that I chose them because my insurance covered it, AND then I was stuck with a dental bill of $400. I have called the office 5 times and even wrote a letter that I mailed to them (just requesting information about what happened in the visit) and NEVER got a response! I DO NOT RECOMMEND THIS DENTIST because I have put way too much time and energy into this whole ordeal!!
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