out of Read Reviews for Dr. Mary Koen
it is pain free, and their friendly!!!!! and i am getting my braces off sooner than any other orthodontist has hypothesized! thanks!!!!!
I know this doctor: 2 years
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Have two children getting braces with Dr. Koen. She and her staff are great. They always answer our questions. Someone comes out after each visit to explain what was done and what to expect at future visits. Dr. Koen relates well to my teenage daughters concerns about wearing braces.
I know this doctor: 2
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I don't nomally like to write bad reviews, but i feel it is necessary for people to know about the poor customer service i have experienced with Dr. Mary Koen.
My brother and I have already gotten our braces off, and today we went for a check up appointment. I got an xray to check for wisdom teeth, and then i was taken to the bench area. Then i sat there waiting for about 30 minutes just for them to check my teeth and say that my retainers looked good, and that I don't need to come back anymore. Then when i went out to the waiting area, my brother had still not gone back and his appointment was supposed to start 10 minutes after mine. Then after waiting for another 25 minutes, he went to the front desk to ask why he still hadn't been seen. They said that he hadn't checked in, even though i and a few other people had clearly seen that he had checked in.. three times. Finally, 55 min after his appointment was supposed to start, he was called back, and he returned about 3 min later. He said that all they did was check his teeth and retainers and said that they looked good. This is how all of our appointments have been, and i would just like to warn future patients before they find themselves sitting in the office wasting time.
I know this doctor: 3 years
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I have had a great experience with this dentist. I am a 26 year old mother and wife and felt like I was a little old for braces. They made me feel so comfortable and at ease with showing me all the options there are now a days. I went with the regular metal braces and have been so pleased with the support from the staff and how ease they are to have changed or adjusted. I just love Dr Koen and how funny she is and how she always smiles. I am going to take my son to her when he is ready to get his braces put on. I have also recommended her to friends and family!
I know this doctor: 2 years
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she is a very nice lady and works really hard. She tries her hardest. The only thing that i dont like is that the amount of times you can break a bracket you can only pop off three brackets and for me they poped off alot so that wasn't great. She is good about priceing i believe that she tries to help out the best she can on the priceing and ways of paying. And when i got ine i got a discount becuase it was christmas time which helped out and you also get a discount if you have another family member that hass braces she will knock off the price. Pain she is really carefull that she doesn't hurt anyone and that is a good thing but i think she needs to get her nurses to ask if the patients if they are hurting becuase many people won't speak up.Also the tv is a great way to keep people acuppied. An the games are great for while your waiting for your name to get called or if you have a little kid waiting it is a good way to keep them occupied.
BUt one thing that i have noticed is they don't always have the colars tyhat you want but they do apoligize And the nurses like do the work and then she comes and checks it but it ussually takes a long time she sould try to get there faster but she cant help it and says she is sorry
I know this doctor: 1 year and braces are about to come off
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